FAQ

General

How does the 30 Day Risk-Free trial work?

******PRODUCT BOUGHT ON PROMOTION ARE EXCLUDED****** 

Thank you for giving us a try! Pinkish Pods products have gained immense popularity for a reason – people absolutely adore us!

We understand that purchasing online can sometimes feel like taking a chance, especially when it involves new fragrances and tough stains. Unlike physical stores where you can simply open a bottle, take a deep breath, and easily make a decision, it's not quite possible to smell through a screen (at least not yet!).

That's why we've made it effortless for you to give us a whirl by offering a risk-free trial for 30 days on your initial purchase – think of it as our very own smell and stain test!

From the moment your order arrives, you have 30-days to wash, dry, soak, and experience the wonderful world of Pinkish Pods. If you happen to decide that we're not the right fit for you, simply reach out to our customer support team (hello@pinkishpods.com ) to let them know how things are going. And if you're not completely satisfied, we'll gladly provide you with a full refund!

Can I purchase Pinkish products in store at a retail location?

We only sell Pinkish products online. By cutting out the middleman (distributors & brick and mortar retailers) and selling direct from our warehouse to your door we're able to keep costs down for everyone. Paying less and saving errands? Yes, please! 

What is Pinkish doing to help reduce single use plastic?

One of our company's primary goals is the reduction of single use plastic. Traditional liquid laundry detergents are usually packaged in high density polyethylene (HDPE plastic jugs). A shocking 68% of these bottles are not recycled, and contribute to the approximately 275 metric tons of plastic waste generated on land that goes into our oceans and waterways annually. We offer 100% recyclable box for our packaging eliminating all plastics from our production & packaging.

What is the pod membrane made of?

Our pod membrane is a water-soluble film made of polyvinyl alcohol (PVOH). This film is safe for the environment and completely dissolves when it comes in contact with water, making pinkish pods truly waste free

What does Carbon Negative mean?

A major challenge in fighting climate change is the amount of emission created during the production, shipping & packaging of the product. We have partnered with Ecologi to offset more than we emit on a yearly basis. We publish all our contributions on our website so that we can track our impact.

How will you offset my appliance emission?

All appliances need electricity to run, this electricity realises carbon into the environment, to complicate matters further every customer has their own preference for the wash cycle (hot wash uses more energy than a cold wash). To make it simple we have calculated that on average the emission on a washing cycle is 0.7kg, so regardless of your usage/machine we will offset the 0.7kg of carbon for every capsule we sell.

Where are you located?

We are based in Denver CO.  

Do you sell any other products?

We currently sell laundry capsules however we are working in the background to provide you with better alternatives for all your home & hygiene needs.

Payment, Account, Subscription & Shipping 

How do you ensure my account is secure?

When it comes to payment security, we use Stripe Payments for recurring subscription credit card transactions. Shop Pay has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. 

We know that you care about how your information is used and shared and we take your privacy seriously. We have therefore designed our services, data collection methodology to keep consumer privacy in mind. Check out our privacy policy here.

I see “Stripe” on my bank statement – what’s that?  

Stripe is one of our credit card payment partners. You might see 'Stripe' (or a variation of Stripe) on your credit card statement within the first 24 hours of placing your order. Within a day, pinkishpods.com should appear on your statement in its place. If you have any questions or concerns about this, just reach out and we’ll be happy to help.

Can I pay with PayPal?  

Yes you can! For your convenience we accept PayPal and all major credit and debit cards. Keep in mind that your PayPal account will need to be linked with a card or bank account if you choose it as a payment method.

What forms of payment do you accept?

We accept all major credit/debit cards and PayPal for all orders. We also accept Apple Pay.
 
Please note that we do not accept prepaid debit cards.

When is my card charged?

Your card will be charged immediately during the checkout process. You will receive an email confirmation right after your purchase has completed with details of the transaction.

How long will it take for my order to arrive?

You can expect most packages to be delivered to their destination within 2-8 business days from the ship date. We have partnered up with Sendle to deliver Pinkish Pods as they offer carbon neutral shipping & tracking for greater peace of mind.

Do you offer expedited shipping?

We don't offer expedited shipping. Ground shipping allows us to consolidate shipments to offer a lower cost and keep our shipping carbon neutral. If you are running low and need something before your next shipment.

Do you ship to PO Boxes?

No, we currently do not ship to PO Boxes! 

Shipping Policy

Free carbon neutral shipping & handling anywhere in the US via Sendle. Free shipping will be applied automatically to all US orders (samples packs excluded). 

Shipping location:

We ship products from our warehouse in Denver CO. Our warehouses operate during normal working business hours; they are not operational during weekends or holidays.

Subscribe & Save - Coming Soon

How do I subscribe & save?

1. Select the subscribe & save option on the product page
2. Select your frequency
3. When you head to the check-out make sure you create an account this is how you will be able to manage your subscription
4. Then proceed to completing the order

How do I make changes to my subscription?

1. First sign in to your account
2. Click on the “Subscriptions”
3. Click on your subscription number in the box
4. You will then see three buttons “Pause” “Cancel” “Skip”
5. You will also be able to change your shipping frequency in this dashboard

Pinkish Pods Laundry Capsules

Can I use Pinkish Pods laundry capsules in cold water wash cycles?

Yes! In fact, we highly encourage the use of cold-water wash cycles over hot and warm temperatures for energy-saving purposes. Heating the water in your machine accounts for 90% of the energy consumption of the entire cycle.

Will Pinkish Pods laundry capsules work on my gym clothes?

Absolutely. Our gentle yet effective laundry detergent capsules are specially formulated with a high concentration of enzymes effective in eliminating odour. The added fragrance is mild yet helps to keep your athletic apparel feeling fresher for longer.

Are Pinkish Pods laundry capsules compatible with HE washing machines?

All Pinkish Pods laundry capsules are compatible with all washing machines, including high efficiency (HE), standard, top loaders, and front loaders.

Are Pinkish Pods laundry capsules environmentally friendly?

Environmental awareness is something our brand proudly represents. Pinkish Pods aims to provide you with a laundry experience that results in less product waste while also conserving the most precious resource of them all, our environment. By eliminating the use of plastics in our containers and minimising our physical volume, we aim to reduce our carbon footprint and help you reduce yours.

What makes Pinkish Pods laundry capsules different?

That’s simple - what sets us apart from the others is our commitment to providing a superior laundry detergent product. In doing so, we stay true to our beliefs, which include providing quality products, conserving resources, and always using the safest ingredients.

How do I remove pod residue from my clothes?

Are you having trouble with your laundry capsules not dissolving all the way? Are they leaving residue on your clothing after the wash cycle? We can help!

Why does this happen? 

The laundry capsules can have trouble dissolving all the way if the washing machine is overloaded, if the cycle time is too short or if using very cold water for washing clothes. These situations can create conditions where there isn't enough water or time for the pod to fully dissolve. 

Here’s how to remove detergent residue:

Rinse immediately with warm to hot water

Do not place the item in your dryer if you notice residue on any items of clothing

What is Pinkish Pods laundry capsules packaging made from?

Our dedication to providing safe and eco-conscious products for your home doesn't stop at the pod - our packaging and how it's shipped is all part of the bigger picture!

From your very first Pinkish Pods delivery you can expect your products to be packaged in a fully compostable and recyclable cardboard box. With our boxes doubling as shipping containers and us offsetting all our operations & your usage, you can enjoy your Pinkish Pods without the environmental guilt!

Do your laundry capsules have a shelf life or expiration date?

Our laundry capsules should last 2-3 years if stored in a cool, dry place with the packaging securely closed. If you have additional questions on proper storage, please reach out to us.

What are the actual ingredients?

Gentle Cleansing Agent
• Alkylbenzenesulfonate-MEA (Surfactant)

Plant-Derived Surfactant
• Propylene glycol (Surfactant)

Surfactant Blend from Renewable Sources
• C12-16 Alcohol ethoxylate propoxylate (Surfactant)

Coconut-Derived (Surfactant)
• C12-C18 Hydrogenated Distilled Coconut acid (Surfactant)

Mild and Safe Cleansing Compound
• Sodium Alcohol Ether Sulphate (Surfactant)

Plant-Based Cleansing Ingredient
• Propylheptanol ethoxylate (Surfactant)

Plant-Derived Polymer
• Alcohol (Polymer)

Eco-Enzyme for Enhanced Cleaning
• Mannanase (Mannan endo-1,4-beta-mannosidase) (aep) (Enzyme)

Biodegradable Enzyme for Stain Removal
• Protease (Enzyme)

Starch-Degrading Enzyme Blend
• Alpha-amylase (aep) (Enzyme)

How to Use Pinkish Pods Laundry Capsules?

1 capsule = 1 full-sized load of laundry

Follow these steps to use your Pinkish Pods Laundry Capsules:

Add 1 capsule to your empty washer drum

Add your full-sized load of laundry in

Pick your wash cycle, and begin

Caution/Warning: 

Pinkish Pods laundry capsules contain chemicals that are harmful if ingested, gets on skin or gets in eyes 

Do NOT play, puncture, cut or try to open the laundry capsule

Do NOT let children handle the laundry capsules even if supervised

If ingested, gets on skin or eyes please call the poison help line on 1-800-222-1222 or 911 for medical emergencies 

For Best Results:

Do not overload your washing machine

I don’t see any suds. Will it clean?

Our products are low sudsing. There is a misconception that more bubbles equal greater cleaning. In fact, more bubbles can mean that there is more detergent residue left on clothing after the wash cycle is complete. 

On a psychological level people like to see something happening, but all you’re seeing is soap molecules trapping air in spherical pockets. Trapped air in pockets doesn’t clean. The soap molecules in the water are what’s cleaning. Regardless, many commercial and soap manufacturers add chemicals specifically to create bubbles throughout washing, just to satisfy people when they look in their machine.

So, worry not! Your laundry capsules are doing their job, even with low sudsing.

Let us know at hello@pinkishpods.com if you have further questions!